Refund & Cancellation Policy
At Homepixi, we want you to be completely satisfied with your purchase. This policy explains how cancellations, returns, and refunds work.
Order Cancellation
- You may cancel your order any time before it is shipped for a full refund.
- To cancel, contact us through our Contact page with your order number as soon as possible.
- Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return as described below.
Returns
We accept returns within 7 days of delivery if:
- The product is damaged, defective, or not as described.
- You received the wrong item.
- The product is unused, in its original condition, and in the original packaging with all tags and accessories.
To be eligible, please share clear photos/video of the issue along with your order number through our Contact page within 7 days of delivery.
Non-Returnable Items
- Items that have been used, washed, or damaged after delivery.
- Products returned without original packaging, tags, or accessories.
- Items marked as non-returnable or final sale on the product page.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds are processed within 5–7 business days to your original payment method (for prepaid orders) or to your provided bank/UPI details (for Cash on Delivery orders).
- Shipping charges, if any, are non-refundable unless the return is due to our error (damaged, defective, or wrong item).
Exchanges
If you received a damaged or defective item and would like a replacement, please contact us within 7 days of delivery and we will arrange an exchange subject to stock availability.
Need Help?
For any questions about cancellations, returns, or refunds, reach us through our Contact page. We’re here to help.
Homepixi (Unicorn India)
Email: hello@homepixi.com
WhatsApp: +91 80782 34567
Website: homepixi.com